1. Same series generation CPU model was assembled to send by random probably.
2. We install Window 11 Pro English system on laptop by default and can be used normally, Please remark if you want OEM Windows 10 Pro or other language. (It is not include software)
3. The keyboard defaults to English. We support printing a second language on the keyboard, Please contact our customer service for more information.
4. Our laptop prices do not include taxes and shipping cost. Buyer is responsible for Shipping cost, customs clearance, duties & taxes (if applicable), and unloading of goods. If your city is in a remote area, customers are liable to possible additional charge by shipping company.
5. Available plug option: AU, EU, UK, US Plug. We will send you plug from the corresponding country according to the country where you placed the order.
6. We suggest customers record a video when opening the parcel. This is important evidence in case the parcel were to arrive damaged. After receiving the package, if the product is damaged, please contact the local carrier as soon as possible, provide proof (photos and videos), apply for investigation to obtain a reference number, and also contact us within 24 hours.
7. We offer 1-year hardware warranty for laptop without personal error use. (CPU,Hard disk,RAM, Motherboard)
*Attention: Root without permission or any other personal action of modifying system makes your laptop out of warranty.
Please do not replace other systems to our laptops without authorization. This may cause some drivers to be lost. If this happens, the customer Be responsible for yourself, we can help you solve the problem, but we do not assume the problem of system incompatibility caused by reinstalling the system.